Refund policy

We want you to love what you ordered. If something isn't right, here's how returns work at La Coquette.

30-day returns. You have 30 days from the day your order is delivered to request a return. To be eligible, items must be unworn, unwashed, with original tags attached, and in their original condition. Try things on the way you would in a fitting room — over your own clothing, without makeup transfer or perfume.

How to start a return. Email us at lexicole@lacoquette.ca with your order number and the item(s) you'd like to return. We'll reply within 2 business days with return instructions and the return address. Please don't ship anything back before receiving instructions from us — unapproved returns can't be processed.

Return shipping. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend a tracked shipping service, as we can't refund items lost on the way back to us.

Refunds. Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Original shipping fees are non-refundable (unless the return is due to our error). If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at lexicole@lacoquette.ca.

Damaged, defective, or wrong items. Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with photos and your order number — we'll make it right with a replacement or full refund at no cost to you.

Exchanges. The fastest way to get the right size or colour is to return the item you have and place a new order for the one you want.

Final sale. Items marked "final sale," gift cards, and intimates (bodysuits worn without a hygiene liner) can't be returned.